You can access your sales receipt, also known as an invoice, by following these simple steps:

1. Go to Your Orders: Visit the “”Your Orders”” section on our website.

2. Select View Order Details: Locate the order for which you need the sales receipt and click on “”View Order Details”” next to it.

Tip: If you’re unable to find the specific order you’re looking for, try selecting another option from the “”Orders placed in”” menu.

3. Select Invoice: Once you’re on the order details page, you’ll find an option to view and download your invoice. Click on “”Invoice”” to access it.

Note: The information on your invoice, such as your name, billing/shipping address, and the amount, will be the same as provided during the order placement and cannot be changed after downloading.*

Please keep in mind that invoices cannot be printed for orders that have not yet been shipped. If you encounter any issues or have further questions, feel free to reach out to our customer support team for assistance.

Cancellation after Delivery:

Once products are sold or delivered, returns are not accepted.

At Woodbine, we understand that occasionally circumstances may arise where a buyer wishes to return an item. However, please note that due to the nature of our made-to-order and customized furniture, returns cannot be accepted once the product has been sold or delivered.

Each piece of furniture we create is tailored to the specific preferences and tastes of our clients. This often involves customization such as selecting mica shades, fabrics, PU leatherette, and under structures. As a result, the product is uniquely crafted to meet individual requirements, making it challenging to accept returns.

At Woodbine, we urge our customers to carefully consider their choices before placing an order to ensure satisfaction upon delivery. We encourage you to review our Cancellation and Refund Policy for further details.

We appreciate your understanding and cooperation in this matter, as it helps us maintain the quality and integrity of our products while minimizing the complexities and costs associated with returns.

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team for assistance.

Absolutely, we do our best to restock items that are currently out of stock as soon as possible. The ‘out of stock’ status can occur due to various reasons, including high demand, supply chain disruptions, inventory management challenges, slow shipping, or staffing shortages.

However, restocking is a top priority for us. Our team closely monitors inventory levels and works diligently with our suppliers and logistics partners to replenish popular items as quickly as we can. We also optimize our inventory management processes continually to minimize stock-outs.

If an item you desire is currently unavailable, we recommend signing up for our restock notifications. This way, you’ll receive an email as soon as the item is back in stock, giving you a head start on securing your purchase.

Additionally, our customer service representatives are always happy to provide you with estimated restock dates or suggest similar alternative products that may meet your needs in the meantime. Don’t hesitate to reach out to us for any assistance.

Centralized Fulfilment for Efficient Shipping

All orders are shipped from our centralized fulfilment center located in Delhi, India. This hub enables us to efficiently manage, process, and dispatch your orders promptly to ensure timely delivery.

Nationwide Shipping Across Tier 1, 2, & 3 Cities

From our Delhi-based fulfilment center, we ship to Tier 1, 2, and 3 cities across India. Our wide network ensures your purchases reach you, no matter where you are located.

Seamless Processing for Prompt Deliveries

The centralized location helps us streamline order processing, minimizing delays and ensuring your products are shipped with care and precision.