FAQ 2024: Tips for Woodbine Furniture Delivery & Returns

When you order from our website, we ensure that the order gets processed within 24 hours and gets delivery within 3-4 weeks

Delivery cost is included in the total cost

Once an order is submitted its details are emailed you. This email will contain the order number. If you have any issues or queries, please get in touch with our Customer Care immediately. Give us a call on +91 9999130330 (9 am – 5 pm) or drop us an email at info@woodine.co.in

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 99991 30330 (9am-5pm) or drop us an email at info@woodbine.co.in, An email is sent to you after the order is shipped that contains the tracking number and the service provider.

Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, WOODBINE by DHANSRI INFRAX Private Limited reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

We kindly ask you to call our customer service center on +91 9999130330 (9 am – 5 pm) or drop us an email at info@woodbine.co.in

DIY, do it yourself or expert installation by Carpenter. For further details, please contact our Customer Care team on +91 99991 30330 (9am-5pm) or drop us an email at info@woodbine.co.in

No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of WOODBINE, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Please review our refund policy. Or kindly get in touch with our Customer Care team for further assistance. For all return shipments, please send an email to info@woodbine.co.in with your order details and the tracking ID. Please do not return any product without first speaking to a representative at WOODBINE Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Some WOODBINE products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.

We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by WOODBINE but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

In case your order does not contain any item from furniture/lighting category, you go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. 30% of the product value of cancelled item(s) will be refunded back to your card/account.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

We do not store your credit card details.

our information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.